Here at True Replicas, we want our customers to be happy. We want them to be 100% satisfied with the purchase that’s why we care most. We have made a transparent and hassle free returns policy for our valuable customers.
If you are unhappy with your purchase for any reason, you can either ask for a return or an exchange keeping in mind the following conditions. The item should be in its original condition with complete packaging.
The item should be unopened.
The item should be returned to our provided address within 14 days from the date of confirmed payment
The return postage will always be paid by the customer whatever the case is.
If the item is damaged, send us clear pictures of the damaged item to our provided email and contact us immediately, and also lodge a complaint with the courier who will approve FOC within a short time.
Note that all items are properly inspected for a wear and tear, or damage and then shipped. If the item you receive is damaged, it is most probably courier’s fault and not ours. Still, we would try our best to make you happy.